At Alex Grip, we strive to ensure that our customers are fully satisfied with their purchases. If for any reason you are not completely happy with your order, please read our Return and Refund Policy below:
1. Eligibility for Returns
You are eligible to return products within 7 days of receiving your order. To qualify for a return, the product must be in its original condition and packaging, unused, and free from any damage.
2. Return Process
To initiate a return, please contact us at [email protected] within 7 days of receiving your order. Include your order number, the product(s) you wish to return, and the reason for the return. We will guide you through the next steps, including how to send the item back to us.
3. Refunds
Once we receive the returned product and verify its condition, we will process your refund. Refunds will be issued to the same payment method used for the original purchase. Please note, that the refund process may take up to 7 business days after we have received the returned item.
4. Non-Refundable Items
Certain products may not be eligible for a return or refund, including:
- Products that have been used or altered.
- Products not in their original packaging.
- Sale or promotional items.
5. Shipping Costs
Shipping costs for returns are the responsibility of the customer unless the return is due to a damaged or defective product. In cases of damaged or incorrect items, we will cover the return shipping fees.
6. Exchanges
If you would like to exchange a product, please follow the return process above and place a new order for the desired item.
7. Damaged or Defective Items
If your product arrives damaged or defective, please contact us within 7 days of receiving the item. We will arrange for a return or exchange and cover any associated shipping costs.
8. Contact Us
For any questions or concerns regarding returns or refunds, please contact us at [email protected]. Our team is happy to assist you.