At Alex Grip, we are committed to providing a seamless and reliable shopping experience for our customers. Below is our Shipping Policy to ensure transparency and clarity regarding the process.
1. Processing Time
Once your order is placed, we will process and ship it within 2-3 business days. Orders are processed Monday through Friday, excluding holidays. Orders placed on weekends or public holidays will be processed on the next business day.
2. Shipping Time
After processing, your order will be delivered within 5-7 business days, depending on your location. Delivery times may vary depending on the shipping carrier and any unforeseen delays.
3. Shipping Method
We use trusted delivery partners to ensure your order arrives safely and promptly. Standard shipping is provided for all orders, and tracking information will be shared once your order has been shipped.
4. Shipping Costs
Shipping fees are calculated at checkout based on the delivery location. We offer a transparent shipping cost breakdown during the checkout process so that you can review the total before confirming your order.
5. Order Tracking
Once your order has been shipped, you will receive an email with tracking information. You can use this to track your order’s progress until it reaches you.
6. Shipping Restrictions
Currently, we only offer delivery within specific regions. Please check your delivery address at checkout to confirm whether we can ship to your location. We do not ship to international addresses at this time.
7. Address Accuracy
To ensure smooth delivery, please make sure that the shipping address provided is accurate and complete. Alex Grip is not responsible for delays or non-delivery due to incorrect addresses provided during the checkout process.
8. Lost or Stolen Packages
Alex Grip is not responsible for lost or stolen packages once the order has been confirmed as delivered. We recommend tracking your order regularly, and if there are any issues, please contact the shipping carrier directly for assistance.
9. Shipping Issues or Delays
While we strive to deliver your order on time, sometimes delays may occur due to factors beyond our control, such as weather conditions or carrier delays. In such cases, please be patient, and do not hesitate to contact us for any concerns.
10. Contact Us
If you have any questions or concerns regarding shipping, please feel free to reach out to us at [email protected]. We are happy to assist you.